3. Non Matching Reconciliation

If you have a Non Matching Reconciliation - follow the steps below to rectify.

Adviser Cloud puts all your statements together in a straightforward and easily accessible list that allows further management and processing of those statements.

You will be aware of a Non Matching Reconciliation as the item will be shaded in red and the matched column will display 0 out of 3 matched for example.

What to do if a Person or Policy doesn’t appear in the system?

1) Does the person exist on the system? Yes...Is the policy number correct? No.....Add person to system

2) Does the policy number exist on the system? Yes....Is the number correct? No....Add policy to system

 3) Is the policy number correct on the system? Yes...please double check, as the most common error is when the policy number is incorrect by just 1 or 2 digits. No.......Rectify policy Number using the 4 steps shown below.

Four Steps to Rectify Policy Number if you have a Non-Matching Reconciliation:

Step 1 - Within the People tab

 Search for the person’s name using the search box at the top or by performing an advanced search

 Once you have found the correct person click the view button next to that person.

Step 2 - Under the Product Summary section below the persons details click the blue Open button to select the required product.

Step 3 - On the Product Details page click the ‘Edit’ button within the blue bar found on the far right top of the screen.

Step 4 - Update the policy number in relevant box as shown below.

 Click green Save button on bottom right of the screen

Once the Policy Number has been corrected the next step is to reprocess the statement – see how to do that in the article on Reprocessing a statement here: Reprocessing a Statement